Patient Rights and Responsibilities
The statement of patient rights is as follows; as a patient you have the right to:
- Receive quality health care by properly trained and licensed medical health professionals.
- Be treated with respect and dignity.
- Receive health care in an inclusive environment that is free from discrimination.
- Have your privacy respected.
- Expect that all communications and records pertaining to your health care are treated as confidential.
- Receive a copy of and ask questions concerning our Patient Privacy Notice.
- Receive information concerning your diagnosis, treatment, prognosis, and significant risks in terms you can understand prior to consenting to a procedure.
- Refuse treatment after adequate explanation of the need for care and the potential consequences of not pursuing the recommended care.
- Receive health information in the primary language or manner you use, when prior notice is given and the service is available.
- Change your healthcare provider, if desired.
- Refuse to allow medical trainees to observe or participate in your care.
- Inquire about fees for treatment prior to delivery of services.
- Address concerns and complaints through patient comment cards or by contacting the Patient Advocate
As a patient, you have the responsibility to:
- Give at least 24 hours notice to cancel any appointment.
- Arrive 15 minutes prior to your appointment time.
- Provide accurate information concerning your past health history, medications, allergies (including latex), current address, phone number, emergency contacts, and health insurance coverage.
- Respect the rights of other patients and staff. Follow all Texas State rules and regulations pertaining to safety, smoking, and general conduct.
- Ask questions regarding your diagnosis or treatment.
- Follow the treatment plan or medical advice. Call your SHC healthcare provider if your symptoms are not improving or if your symptoms worsen. Keep follow-up appointments to ensure good health care.
- Plan ahead and be aware of the Student Health Center’s operating schedule because the SHC closes during certain holidays or times of the year.
- Give prior notice to the SHC when translator services are needed for your care.
- Inform Student Health Center staff of any living will, medical power of attorney, or other directive that could affect your care. (More information about advance directives can be found here)
- Provide a responsible adult to transport you home and remain with you for the indicated period of time, if required by your health care provider.
- Pay for services when rendered, including financial responsibility for any charges not covered by insurance.
- Understand your insurance plan benefits and how insurance is used at the Student Health Center. Ask questions when needed.
- Inform the Student Health Center of any concerns or complaints.
- Refrain from using your cell phone during patient care, at the Cashier’s Office and at the Pharmacy.