Student Health Center

Student Health Center FAQs

• What are the hours of operation for the clinics and the Pharmacy?

  • Student Health Center & Pharmacy MWF 8 a.m.-  5 p.m. & TTH 9a.m. - 5p.m.
  • Student Health Center - Round Rock MWF 9 a.m. - 12 p.m. (noon) & 1 - 5 p.m. & TTH Closed
  • Student Health Center - Thorpe Lane TMWF 7:30 a.m. - 12 p.m. & 1 p.m. - 5 p.m. & TTH 9 a.m. - 12 p.m. & 1 p.m. - 5 p.m.

  To view upcoming closures or adjustments to the schedule, please visit our Hours and Locations webpage.

• What services are currently available?

  All services, including our Pharmacy will be available. When you call for an appointment, you will be scheduled for an in-person visit or a TeleHealth visit (phone or video). With a TeleHelath visit you can get your medication refill, COVID-19 screening, or other important services without leaving your home. For a list of clinical services visit our Clinical Services Webpage. Services are by appointment only, please call 512.245.2161 to make an appointment.

  COVID-19 testing is available at the main Student Health Center. A medical provider will determine if you are a candidate for screening with a TeleHealth visit. You will receive special instructions for your visit and will not enter the building through the Lobby.

  Online Pharmacy Over-the-Counter Medicine Store: Order over-the-counter items online and pick them up curbside during business hours. A search function is available to allow you to search for the products you need. If you need assistance, call the pharmacy at 512.245.3590. Prices and available products are subject to change.

• What is the process for the Pharmacy's online store and curbside pick up?

  Pharmacy's Online Store:

  Texas State students, faculty and staff are able to order a variety of over-the-counter medications on our online store for pick up (curbside pick up is an option). Visit the Student Health Center's Pharmacy Store to order today.

  Optional Pharmacy Curbside Pick Up:

  Patients wishing to pick up prescriptions and over-the-counter medications via curbside pick up can call 512.245.3590 to request this service. Patients will need to park in our patient parking lot and call 512.245.3590 upon arrival.

• What is the "pre-screening" and face covering policy at the Student Health Center?

  We will be screening individuals with appointments during check-in and our staff at all Student Health Center locations. Screening includes a review for: exposure to COVID-19, COVID-19 symptoms (coughs, shortness of breath, sore throat, chills, body aches, vomiting, diarrhea, new loss of smell or taste) and a temperature check.

  All patients and staff will be wearing masks and face coverings in the buildings. Patients are asked to bring a face covering to their visit. We require patients to wear a face covering that meets standards set by the Centers for Disease Control and Prevention (CDC).

  • Have at least two layers of material
  • Utilize at least one layer of a tightly woven material, such as:  
    • Nylon, Canvas, or Cotton (200+ thread count) 
    • Silk or synthetic silk (100% polyester, tight weave, not very stretchable) 
    • Chiffon (90% polyester, 10% spandex) 
    • Spandex  (52% nylon, 39% polyester, 9% spandex) 
  • Cover the nose and mouth completely
  • Fit snug against the sides of the face and chin with no gaps
  • Be secured with ties or elastic to prevent slipping

  Face coverings not allowed in the Student Health Center include: 

  • Neck gaiters and simple bandanas, as they are single layer material and do not fit snug to the mouth and nose 
  • Face coverings with exhaust valves
  • Scarves, which tend to be made of porous material

  For information on caring for your face covering view our Use of a Cloth Facemask PDF.

• What safety measures are in place at the Student Health Center?

  Pre-screening all individuals with appointments during check-in and our staff at all Student Health Center locations. Screening includes a review for: exposure to COVID-19, COVID-19 symptoms (coughs, shortness of breath, sore throat, chills, body aches, vomiting, diarrhea, new loss of smell or taste) and a temperature check.

  Face coverings will be worn by all staff and patients in the building. Patients are asked to bring a face covering to their visit. For information on face covering recommendations view our Use of a Cloth Facemask PDF.

  Proper personal protective equipment (PPE) is being worn during in-person appointments.

  Increased disinfection and cleaning schedule for all clinics has been implemented.

  Telehealth and curbside visits are being provided to reduce the number of people in the buildings and in-person contact.