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Patient Rights and Responsibilities

As a patient, you have the right to:

Receive quality health care by properly trained and licensed medical health professionals.
Be treated with respect and dignity.
Have your privacy respected.
Expect that all communications and records pertaining to your health care are treated as confidential.
Receive a copy of and ask questions concerning our Patient Privacy Notice.
Receive information concerning your diagnosis, treatment, prognosis and significant risks in terms you can understand prior to consenting to a procedure.
Refuse treatment after adequate explanation by your healthcare provider. However, you must be informed of the medical consequences of this action.
Change your healthcare provider, if desired.
Inquire about fees for treatment prior to delivery of services.
Address concerns and complaints through patient comment cards or by contacting the Patient Advocate.

As a patient, you have the responsibility to:

Give at least 24 hours notice to cancel any appointment.
Arrive 15 minutes prior to your appointment time.
Provide accurate information concerning your past health history, medications, allergies (including latex), current address, phone number and emergency contacts.
Respect the rights of other patients and staff. Follow all Texas State rules and regulations pertaining to safety, smoking and general conduct.
Ask questions regarding your diagnosis or treatment.
Follow the treatment plan or medical advice. Call your SHC healthcare provider if your symptoms are not improving or if your symptoms worsen. Keep follow-up appointments to ensure good health care.
Plan ahead and be aware of the Student Health Center's operating schedule because the SHC closes during certain holidays or times of the year.
Pay for services when rendered.
Inform the Student Health Center of any concerns or complaints.
Refrain from using your cell phone during patient care, at the Cashier's Office and at the Pharmacy.

Elsa Thorn

Assistant Director, Health Information and Quality Management

Patient Advocate

The Student Health Center strives to provide its healthcare services in a caring and professional manner. We believe that good physical and mental health are important, and believe in contributing to the overall success of college students.

The patient advocate can help students obtain information and services, and when necessary advocate on behalf of students to ensure that their patient rights are protected. The patient advocate can also help students understand their personal responsibility when seeking health care.

To speak to the patient advocate, please call 512.245.2161.

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Patient Rights and Responsibilities

As a patient, you have the right to:

As a patient, you have the responsibility to:

Patient Advocate

Student Health Center

Quick Links

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Patient Rights and Responsibilities

As a patient, you have the right to:

As a patient, you have the responsibility to:

Patient Advocate