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What Our Patients Think About Us

"[The Student Health Center] has a welcoming and judgement free environment. They offered additional screenings to help with mental health issues."

"All staff are super sweet, helpful and understanding. I love this Health Center."

"[The Student Health Center] is always welcoming and keeps student information private. They also always help you find what's best for you and your wallet."

The comments above and word graph below were comprised from the comments that our students left while completing our Spring 2017 Patient Satisfaction Survey. The size of the word in the word graph correlates directly to how many times it was used by our patients to describe their experience while at the Student Health Center. Complete our Patient Satisfaction Survey for an opportunity to tell us what you think about the Student Health Center!

 

The largest words in the graph are Welcoming, Kind, Friendly, Clean, Helpful. Smaller words included understanding, affordable, great service, professional, quick, inclusive, safe, accomodating, nice, caring.

Patient Satisfaction Survey

Cartoon graphic of the outside of the Student Health Center Building.

The Student Health Center conducts a Patient Satisfaction Survey once each semester (fall and spring) as a way to measure students’ experiences while visiting the Student Health Center. This survey is administered for one week, at the time of check out. This survey is completely anonymous. Patients will not be asked to leave any identifying information on the survey.

96%

Always or frequently got an appointment when needed.

99%

Said that the SHC offers a welcoming and inclusive environment.

91%

Rated the courtesy and respect of their provider as excellent.

There are two surveys pictured. One survey is for patients see in our Nurse Clinic, the other is for patients seen by a provider.   The surveys read as following:   Texas State Student Health Center Patient Satisfaction Survey: Share your experience with us and help make the Student Health Center better.  Please rate your most recent visit on (black to write date) and the care provided by (blank to enter nurse name).   The section below asks patients to rate their experiences. There are boxes to be checked on the left side. The boxes range from excellent to poor and there is a “didn’t use” option. The surveys ask about the Student Health Center Call center staff, reception staff, registered nurses, lab & x-ray, pharmacy, cashier staff, overall treatment, and appointment availability.  The survey for patients seen by a provider has an additional question around mental health and asks students if they understand why a mental health evaluation is important to overall health care and academic success. Patients can rate this on a scale from strongly agree to strongly disagree.    The surveys then ask for patients to choose the time frame they were seen in relation to their appointment time. The options are “at your appointment time” or within 15, 30 or 45 minutes of your appointment time or 45 minutes or longer after your appointment time. Next, the survey asks patients if they understood their charges and payment options. There is a yes and no box available to check for this. Patients are then asked if they believe that the Student Health Center offers a welcoming and inclusive environment for all of our students. There is another yes and no box available to be checked.   The surveys then ask students to explain their answer choice on the two blank lines provided below and asks patients if they have any other comments or suggestions for improvement. There are two blank lines provided for this also.

There are two versions of the survey. You will complete a maroon survey if you were seen in our Nurse Clinic. If you were seen by a Provider, you will complete a teal survey. Once the survey has been completed, we will ask you to fold the survey and place it into the collection box. You will then be entered into a drawing to win a prize of your choosing. Because this survey is anonymous, you will fill out a separate slip with your information to be used in the prize drawing. The prize slip will in no way be tied to the survey. Again, this survey is completely anonymous.

Fill out a survey and you will be entered to win your choice of prize! Graphic shows a photo of a black fit bit, a blue amazon kindle and black and red beats earbuds.